For any query reach out to either firstname.lastname@example.org or contact us @ 9711955545
What is the 'refund policy' for items returned?
We endeavor to initiate refunds within 5-7 business days from the date we receive the returned product at our store/warehouse. Further, it may take additional 7-10 business days for the bank to process the return initiated.
How will I get my money back in case of a refund approved?
If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited back to your bank/credit card account, via NEFT/RTGS transaction initiated by us. If you have paid for the order using Cash on Delivery option, then the required amounts shall be refunded to your bank account via NEFT/RTGS which is expected from your to share with us along with the stock return. Please note that you shall be completely responsible for providing correct bank details and we shall not be responsible if the wrong information has been provided to us. We do not return cash for the cash transaction.
When can I expect the amount to reflect in my account after the refund initiated?
After we initiate a fund transfer request, it usually takes 7-10 working days, subject to processing time taken by the payment gateways and banks. You will be notified when a refund has been initiated by us, with a transaction reference number. In case of any refund discrepancies, we may request you to share with us your bank statement.
I still have some question(s). What are my options?
Please contact us with your questions, and as always, we will be glad to answer. Phone: +91-9711955545 (Mon-Sat, 10 AM-6 PM excluding public holidays) Email: email@example.com
What is the return policy applicability?
Easy Return Policy is applicable only for 2 calendar days from receipt of the product and applicable only for the following reasons: Dead on arrival, Manufacturing defect, In-correct product delivered against the order, Missing parts or accessories. A return request shall result in replacement with a new product. (Refund shall be processed in rare situations with valid justification and at the discretion of EWAYZ.IN like 'product out of stock'.). On certain products, the manufacturer's warranty may supersede https://www.ewayz.in website Easy Return policy. This is rare though, in our experience. https://www.ewayz.in website WILL NOT PICKUP product that you wish to return from your doorstep but will be an individual’s responsibility to do SELF-SHIP/COURIER or handover to our store/warehouse. Customers will have to bear that cost. Customized orders cannot be returned. If your return shall be eligible for a refund, please refer to the Refund policies section.
How does ewayz handle shipping policy?
Shipping cost is on us, regardless of your order value. For expedited delivery (if that option is available on site) to be delivered earlier than the standard delivery date we might charge Rs.150/- flat. We are committed to delivering your order accurately, in good condition, and always “On Time” as a theme for SHOPPING SIMPLIFIED”.
What locations do you ship?
We ship ONLY within India and we provide shipping and cover most of the postal codes in India. Please use the Pin code availability feature to understand if we deliver to your shipping address. So, ONLY if the shipping address is in India, we can ship your order.
I have ordered already, when would you ship my order?
The majority of our orders are shipped within 48 hours of the order confirmation. Orders confirmed after 1:00 PM on a working day, are shipped the next day. Delivery time varies from 3 days to 10 days depending on the pin code.
Do you ship on all days?
We ship ONLY on weekdays (Monday to Saturday), excluding public holidays. If you have ordered on Sunday or Public Holiday, order confirmation happens on the next working day.
My order has more than one product. Would you ship all of them in single shipping?
While we shall endeavor to ship all products in your order together, this may not always be possible due to product characteristics or availability. We appreciate your understanding in this case.
Will I be notified if my order has been shipped? / How can I track my order shipment?
Yes. We will track the tracking number against the order, for your account. You can call our support team or write to our support team at firstname.lastname@example.org and check the same. You will be notified over email and/or SMS and/or Whatsup if these details are share while registering. We are still working to have tracking feature online, as soon as that is available you can start availing that online feature to track your order.
How long would it take for my order to reach the shipping address?
The majority of our orders are shipped within 48 hours of the order confirmation. Orders confirmed after 1:00 PM on a working day, are shipped the next day. Delivery time varies from 3 days to 10 days depending on the pin code. To ensure that your order reaches you in the fastest time and in good condition, we only ship through our agreed courier agencies only. Based on experience, leading logistic partners in India have an estimated delivery time varies from 2 days to 10 days for most shipments.
Can I expedite my shipment?
Yes, our logistic partners have some charges to expedite delivery. The following list should help:
Expedited Delivery – Rs. 150 per shipment. Delivery within 2-3 business days, available only for Metros and cities like Mumbai, New Delhi, Pune, Hyderabad, Chennai, Bengaluru along with few other tier1/tier 2cities. We endeavor to continue to add more locations for the simplified shopping experience.
Standard Delivery – Free. 4 Days to 10 days all over India however please note We ship ONLY within India and we provide shipping and cover most of the postal codes in India. Please use the Pin code availability feature to understand if we deliver to your shipping address.
So, ONLY if the shipping address is in India, we can ship your order.
Can you deliver the same day?
We do same-day delivery in 2 metros i.e., Delhi and Mumbai only. Same day delivery can be availed at a cost of Rs.250/- per order. Valid for orders placed before 2:00 PM on a working day. Such orders are delivered by 10:00 PM very same day subject to the stock availability for the ordered items.
Can you deliver to Hostels/PG/Cantonment/Enclosed Premises?
Our Courier personnel are experienced at making deliveries to Hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available to us during order placement:
• Hostel/Building name
• Full address and Landmark
• Telephone number of the recipient
• The name of the recipient
• Room/Cubicle/Floor number of the recipient
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to the security person or the order will be left at the reception and the order will be assumed as executed.
How many delivery attempts are made?
Once by default.
The delivery of the products ordered will be attempted only once at the address as provided in the order. In case where delivery is not done due to following reasons, our Logistic partners would hold the package at their warehouse for the next 24 hours before dispatching it back to us:
• Delivery not done due to the wrong address.
• Recipient is not available.
• Premises locked.
• Incorrect contact or extension number; contact number not working / no reply / not reachable.
• Recipient refused the products
I still have some question(s). What are my options?
Please contact us with your questions, and as always we will be glad to answer. Phone: +91-9711955545 (Mon-Sat, 10 AM-6 PM excluding public holidays) Email: email@example.com